Pick Up & Delivery Customers Save $10.00 | All Walk In Customers Save 10% On Orders Over $145.00.Redeem Now

Pick Up & Delivery Customers Save $10.00 | All Walk In Customers Save 10% On Orders Over $145.00. Redeem Now

FAQ’S

Washateria is the best way to request on-demand dry cleaning, laundry, clothing alteration or shoe repair services. We’re here to help you easily find your favorite best service providers so you can get back to your busy life. We’ve modernized the operation to provide you the convenience, control, and accuracy of requesting pickup/delivery online. No more drive to your local dry cleaner, laundromat or shoe repair shop.

We are located at 2901 Shenandoah Ave. Saint Louis, MO 63104 (Open in Google Maps or Open In Waze). If you’d like to have a Washateria in your city, send us a note to [email protected] and we’ll do our best to be there!

We would love to hear from you on how we can improve our services. The vast majority of consumers (86%) read reviews for local businesses. Washateria app shows the business rating based on Washateria verified customer reviews. Your review is very important to the success of our operation. After you place an order with Washateria you will have the ability to review your experience under “Order History” in your Washateria account.

It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your garments, e.g., do you have a concierge or not. In the case of a concierge, you can leave your laundry, in the provided garment bag, with the concierge and we will pickup/deliver your fresh clean garments. If you do not have a concierge, you can leave us a key to access your building and pickup/deliver your laundry from in front of your apartment or Garage.

During sign up process, you must enter your credit card details. We use your card on file for all transactions. Washateria applies all security standards and uses Verifone, a leading North American payment provider, to deliver secure and reliable payment solutions that make the customer experience convenient and dependable. Washateria does not share your credit card information with anyone. You can view our privacy policy.

Alternatively, you may logon to your Washateria account and pay your outstanding invoices using our secure online services.

If, in a rare instance, you find a damaged item in your order, please call our customer service as soon as possible. If it is determined that we are responsible for the damage to your garment, will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.

Use Your Account profile tab on our app to make changes at any time, or send a special request. All the key information in your profile will enable us to accurately and professionally process your service orders.

Washateria respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to provide service and support, and share service and company news and offerings with you. We do not sell your personal information. We don’t share
your personal data. We strive to ensure that every customer experience is safe and secure. For additional information regarding our Privacy, Terms of Service, Policies Click Here.

Should there be an issue with your service, call the store immediately and they will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.

Washateria partners strive to provide the very best quality cleaning for their customers. In the event you are not fully satisfied with the service, please contact our customer service.

Environmental impact should be reduced. We believe businesses should work to offset their environmental impact as much as possible. Our service Providers use high-quality, high-fficiency laundry equipment in order to reduce the carbon footprint.

We are open 7 days  a week from 7:00 AM to 10:00 PM (Central Time Zone), excluding holidays.

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